سياسة الخصوصية
Privacy Policy

1. Data we may collect

• Account data: name, phone number, email if provided, and account identifier.
• Trip and booking data: pickup and destination, date and time, vehicle type, passengers, luggage, notes, and booking status.
• Location data: approximate or precise location when using maps, selecting pickup/destination points, or trip-tracking features.
• Chat data: trip-related messages and delivery metadata needed to operate chat.
• Device and operational data: technical data needed for app operation, security, diagnostics, and abuse prevention.
• Notifications: the device Push/FCM token used for trip and chat notifications.
• Payment-related data where applicable: payment method, payment status, or transfer reference associated with a booking. We do not store full bank-card details inside the app.

2. How we use data

• Create and manage accounts and bookings.
• Quote, confirm, dispatch and operate trips.
• Provide maps, location and trip-status functionality.
• Enable trip-related customer/driver chat.
• Send acceptance, arrival, status and message notifications.
• Provide support, prevent fraud and abuse, and protect users and the service.
• Meet applicable legal and regulatory requirements.

3. Location and permissions

The app may request location permission for pickup selection, maps, trip-location sharing, or other location-dependent features. You can control this permission in device settings, but disabling it may prevent some features from working.

The app may also request notification permission for important trip and message updates.

4. Data sharing

We do not sell user data to advertisers. Data may be shared only as needed to provide the service with the assigned driver, infrastructure, maps, notifications and security providers, or competent authorities when disclosure is required by law.

5. Retention and security

We retain data only as long as reasonably necessary to provide the service, manage bookings, provide support, prevent fraud, resolve disputes, and meet applicable legal or accounting obligations. Some trip or transaction records may be retained where a legitimate legal or security requirement applies.

We use reasonable technical and organizational safeguards, but no electronic storage or transmission method can be guaranteed completely secure.

7. Your rights

You may contact us to request access to, correction of, or deletion of your data, subject to reasonable identity verification and applicable legal obligations.

8. Children's privacy

Egypt Trip is a transportation and booking service and is not intentionally directed to children for independent account creation. If we become aware of child data collected contrary to applicable legal requirements, we will take appropriate action.

9. Policy changes

We may update this policy when app features, data-processing practices, or legal requirements change. The updated version will be published here with its last-updated date.

10. Contact us